Customer Service & Sales Representative-Aftermarket Powersports:
Would you enjoy being part of a fast-growing, but well-established company with great benefits? If you like customer service & sales, but also live for everything Powersports, you should apply for our Customer Service & Sales position.
A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer request of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products.
We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.
Responsibilities
- Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F)
- Available to work weekends & holidays on a rotational basis
- Manage telephone calls professionally, efficiently, and with great communication skills
- Process customer orders/changes/returns according to established policies and procedures
- Work closely with team members to resolve customer disputes
- Work with vendors to resolve potential quality/fulfillment issues
- Provide Timely feedback to the sales team regarding service failures or customer concerns
- Provide feedback and continual improvement to Sales/Service strategies
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
- Other related duties as assigned
Priorities
- Customer Relations
- Sales Service
- Problem Resolution
- Time Management
- Organization
Preferred Skills and Experience
- Customer Sales and Service experience
- Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
- Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
- Experience with E-Commerce & E-Commerce platforms
- Powersports expertise or Powersports parts & accessories knowledge
Benefits Information
- Competitive Pay based on education & experience
- Ongoing training, and career development opportunities
- Competitive Health Insurance
- Paid Holidays
- Paid Time Off
- Double Time Holiday Pay
- Monthly Attendance Bonus
- Employee discounts on parts & accessories
- 401k with Guaranteed Employer contribution
- 401k Profit Sharing
- Cash Balance Pension Plan
- Disability & Life Insurance
Compensation: $18.00 - $21.00 per hour
Brent Industries LLC
Brent Industries LLC is an established e-commerce retailer headquartered in Western New York and is the home of two large online retail stores KJMotorsports.com and OutdoorFurnaceSupply.com. Though our roots began as a small dealer for snowmobile performance parts and accessories, we have grown our powersports inventory to thousands of parts that ship daily all over the world. After gaining e-commerce experience in the powersports performance parts market, Brent Industries founded Outdoor Furnace Supply, an online retailer of components for outdoor boilers, solar and geothermal applications. We provide competitive pricing, excellent customer service, expert technical support and quick order fulfillment for two completely different industries, all under one roof. We are constantly looking to add motivated team members to our rapidly expanding e-commerce retail business!
Inquire via email to HR@brentindustriesllc.com or at Brent Industries LLC, 9952 Mountain Road, Middleport NY 14105.
Company Website: www.brentindustriesllc.com
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