Brent Industries is seeking a motivated IT Technician to join our expanding team. As the primary point of contact for technical support, you will play a key role in maintaining our infrastructure and ensuring our hardware and software systems operate at peak performance. The ideal candidate is a proactive problem-solver who can translate technical issues into clear solutions for colleagues. A keen interest in Powersports is a major plus! This is your chance to build a rewarding career with a dynamic, industry-leading company.
Duties and Responsibilities
• Help desk: Diagnosing and resolving issues related to hardware and software.
• Hardware Maintenance: Set up, configure, and maintain workstations and network appliances (laptops, tablets, monitors, and peripherals).
• Software Maintenance: Assist in identifying software bugs and work towards permanent fixes.
• Security: Ensure all devices are updated with the latest security patches and antivirus software.
Requirements and Qualifications
• Proficiency with Windows and Android OS’s
• Basic understanding of Networking protocols, such as TCP/IP, DNS, and DHCP
• Proficiency in Microsoft Excel and related applications
• An aptitude for "low-level" AI models (understanding prompt engineering or basic automation tools)
• Initiative-taking, able to independently work effectively and efficiently
• Attention to detail with the ability to effectively multi-task
• Critical thinking and problem-solving skills
• Ability to communicate professionally with other team members
• Technical support experience or associate’s degree preferred
Why Brent Industries?
• Ongoing Training and Career Development Opportunities
• Competitive Health Insurance
• Paid Holidays
• Paid Time Off
• Monthly Attendance Bonus
• Employee Discounts on Parts & Accessories
• 401k with Guaranteed Employer Contribution
• 401k Profit Sharing
• Cash Balance Pension Plan
• Disability & Life Insurance
Duties and Responsibilities
• Help desk: Diagnosing and resolving issues related to hardware and software.
• Hardware Maintenance: Set up, configure, and maintain workstations and network appliances (laptops, tablets, monitors, and peripherals).
• Software Maintenance: Assist in identifying software bugs and work towards permanent fixes.
• Security: Ensure all devices are updated with the latest security patches and antivirus software.
Requirements and Qualifications
• Proficiency with Windows and Android OS’s
• Basic understanding of Networking protocols, such as TCP/IP, DNS, and DHCP
• Proficiency in Microsoft Excel and related applications
• An aptitude for "low-level" AI models (understanding prompt engineering or basic automation tools)
• Initiative-taking, able to independently work effectively and efficiently
• Attention to detail with the ability to effectively multi-task
• Critical thinking and problem-solving skills
• Ability to communicate professionally with other team members
• Technical support experience or associate’s degree preferred
Why Brent Industries?
• Ongoing Training and Career Development Opportunities
• Competitive Health Insurance
• Paid Holidays
• Paid Time Off
• Monthly Attendance Bonus
• Employee Discounts on Parts & Accessories
• 401k with Guaranteed Employer Contribution
• 401k Profit Sharing
• Cash Balance Pension Plan
• Disability & Life Insurance
Compensation: $18.00 - $21.00 per hour
Brent Industries LLC
Brent Industries LLC is an established e-commerce retailer headquartered in Western New York and is the home of two large online retail stores KJMotorsports.com and OutdoorFurnaceSupply.com. Though our roots began as a small dealer for snowmobile performance parts and accessories, we have grown our powersports inventory to thousands of parts that ship daily all over the world. After gaining e-commerce experience in the powersports performance parts market, Brent Industries founded Outdoor Furnace Supply, an online retailer of components for outdoor boilers, solar and geothermal applications. We provide competitive pricing, excellent customer service, expert technical support and quick order fulfillment for two completely different industries, all under one roof. We are constantly looking to add motivated team members to our rapidly expanding e-commerce retail business!
Inquire via email to HR@brentindustriesllc.com or at Brent Industries LLC, 9745 Rochester Rd Middleport, NY 14105.
Company Website: www.brentindustriesllc.com
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